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Posted on: July 11, 2017

Duke Energy Scam Alert! Don't Be a Victim of Recent Phone Scams!

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Duke Energy


 

Scam Alert!

 

Duke Energy has received an influx of calls from our Florida business customers today regarding a potential scam. We wanted to reach out quickly to alert you. Customers who suspect or experience fraud or who feel threatened during contact with one of these thieves should contact local authorities and then the Duke Energy phone number listed on their bill (800.700.8744). Never dial the phone number the scammers provide.

For both residential and business customers, it’s important to remember that Duke Energy never asks or requires a customer with a delinquent account to purchase a prepaid debit card – or iTunes card – to avoid disconnection. Customers can make payments online, by phone, automatic bank draft, mail or in person. Customers with delinquent accounts receive advance disconnection notification with the regular monthly billing – never a single notification one hour before disconnection.

Red flags for scam activity

  • The caller becomes angry and tells the customer his or her account is past due and service will be disconnected if a large payment isn’t made – usually within the hour.
  • The caller instructs the customer to purchase a prepaid debit or credit card – widely available at retail stores – then call him or her back to supposedly make a payment to Duke Energy.
  • The scammer asks the customer for the prepaid card’s receipt number and PIN number, which grants instant access to the card’s funds.
  • The customer has received no other notice from Duke Energy that an account is overdue.

How to protect yourself

  • Duke Energy never asks or requires a customer with a delinquent account to purchase a prepaid debit card – or iTunes card – to avoid disconnection.
  • Customers can make payments online, by phone, automatic bank draft, mail or in person.
  • Customers with delinquent accounts receive advance disconnection notification with the regular monthly billing – never a single notification one hour before disconnection.
  • Customers who suspect or experience fraud or who feel threatened during contact with one of these thieves should contact local authorities and then the Duke Energy phone number listed on their bill (800.700.8744). Never dial the phone number the scammers provide.

Florida specific info on how to protect yourself: news.duke-energy.com/releases/releases-20160810

To report a scam: www.duke-energy.com/customer-service/report-fraud-and-scams

National Press Release: news.duke-energy.com/releases/duke-energy-joins-u-s-and-canadian-utilities-to-protect-customers-from-utility-scammers

 

 

 

Duke Energy   |   550 South Tryon Street   |   Charlotte, NC 28202